We currently deliver across Nigeria and to selected international destinations. If you do not see your delivery destination at checkout, please email admin@thepowedeedit.com with your request. Please read this Shipping & Delivery Policy carefully before placing your order.

1. Order processing

All Powede Edit orders are subject to a processing period before shipment. Standard processing time: 3–5 business days.

Processing time refers to the time required for us to confirm, prepare, quality check, package and dispatch your order. Processing time is separate from shipping or transit time.

Business days are Monday to Friday and exclude weekends and Nigerian public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

During new collection launches, sales, promotional periods, public holidays or periods of unusually high demand, processing may take slightly longer. Once your order has been dispatched, you will receive a shipping confirmation with your tracking information.

2. Lagos deliveries

Estimated delivery after dispatch: 1–2 business days. Please note that this timeframe begins after your order has completed processing and has been dispatched.

3. Deliveries outside Lagos

We deliver to locations across Nigeria. Estimated delivery after dispatch: 2–5 business days.

Delivery times may vary depending on your state, delivery address and courier accessibility. Remote or difficult-to-access locations may require additional delivery time.

4. International orders

The Powede Edit ships internationally from Nigeria to selected destinations worldwide. Available international shipping options and applicable shipping charges will be displayed at checkout shortly. While we work on providing this option at checkout, please email admin@thepowedeedit.com with your preferred destination.

Estimated delivery after dispatch:

• Standard international shipping: 5–10 business days
• Express international shipping: 3–5 business days

Where only one service is available for a destination, the applicable service and rate will be displayed at checkout. International delivery estimates are provided as a guide and are not guaranteed delivery dates.

5. Processing time versus delivery time

Please remember that processing and delivery are two separate stages. For example, if an order requires 3–5 business days to process and international delivery takes approximately 3–5 business days after dispatch, the total estimated timeframe may be approximately 6–10 business days.

Delivery estimates begin once the parcel has been dispatched and accepted into the courier network.

6. Shipping rates

Shipping fees are calculated based on factors including:

• Delivery destination
• Package weight and dimensions
• Selected shipping method
• Courier service

The charge that applies to your order is displayed at checkout, with the total, before payment is completed.

Shipping fees are generally non-refundable once an order has been dispatched, except where required by applicable law or where an error has been made by The Powede Edit.

7. International customs charges

All international orders are dispatched from Nigeria. Depending on the destination country, your order may be subject to:

• Customs duties
• Import taxes
• VAT, GST or similar taxes
• Tariffs
• Brokerage fees
• Customs clearance charges
• Other government or courier-imposed charges

Unless expressly stated at checkout that duties and taxes are included, these charges are not included in the product price or shipping fee paid to The Powede Edit. Any applicable customs duties, taxes, tariffs or import-related charges are the responsibility of the recipient. The Powede Edit does not determine or control these charges.

Customs regulations differ from country to country. We therefore recommend checking your country's import requirements before placing an international order. The Powede Edit cannot provide a guaranteed estimate of the customs charges that may apply to your shipment.

8. Customs clearance

International customers are responsible for cooperating with the courier and relevant customs authorities to complete customs clearance. Depending on your country, you may be asked to provide additional information or documentation. Failure to provide the requested information or pay applicable charges may result in:

• Delivery delays
• The parcel being held by customs
• The parcel being abandoned
• The parcel being returned to The Powede Edit

The Powede Edit is not responsible for delays caused by customs authorities or a customer's failure to complete the required customs procedures.

9. Tracking your order

Once your order has been dispatched, tracking information will be sent to the email address and telephone number provided at checkout. Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Customers are responsible for monitoring their tracking information after dispatch. We strongly recommend checking your tracking regularly, particularly for international orders where the courier may require additional information or payment before delivery.

10. Correct shipping address

Customers are responsible for providing a complete and accurate shipping address. Before completing your order, please ensure that you have correctly entered your:

• Full name
• Street address
• Apartment or unit number where applicable
• City
• State or region
• Postal or ZIP code where applicable
• Country
• Telephone number
• Email address

The Powede Edit cannot accept responsibility for delivery issues resulting from incorrect or incomplete information provided by the customer.

11. Changing your delivery address

If you discover an error in your delivery address after placing your order, please contact us immediately at admin@thepowedeedit.com. We will make reasonable efforts to update the address if the order has not yet been dispatched.

However, address amendments cannot be guaranteed once an order has entered processing. Once an order has been dispatched, The Powede Edit may be unable to amend or redirect the delivery address. A change of delivery address may also change the delivery charge.

12. Delivery attempts

Customers are responsible for ensuring that they are available to receive their order and can be contacted using the information provided at checkout. Depending on the courier, multiple delivery attempts may be made. The courier may alternatively hold the parcel at a local facility or collection point.

Customers should respond promptly to calls, emails, SMS messages or delivery notifications from the courier.

13. Refused or unclaimed packages

If a customer:

• Refuses delivery
• Refuses to pay applicable customs duties or taxes
• Fails to complete customs clearance
• Fails to collect their parcel
• Provides an incorrect or incomplete delivery address
• Is unavailable after the courier's permitted delivery attempts

the parcel may be returned to The Powede Edit.

A refund will not be issued simply because a parcel has been marked “return to sender”. The parcel must first be physically received and inspected by The Powede Edit.

Where permitted by applicable law, any costs incurred as a result of the failed delivery may be deducted from the customer's refund, including:

• Original shipping costs
• Return-to-sender shipping costs
• Customs or import charges
• Courier handling charges
• Other reasonable costs incurred in recovering the shipment

If the customer requests that the parcel be shipped again, the customer will be responsible for the new shipping charge.

14. Delays outside our control

While we work with reputable delivery partners, circumstances may occasionally arise that are outside The Powede Edit's reasonable control. These may include:

• Customs clearance
• Severe weather
• Flight cancellations or delays
• Courier network disruptions
• Local delivery restrictions
• Public holidays
• Peak shopping periods
• Industrial action
• Security disruptions
• Other unforeseen events

The Powede Edit will assist customers with courier enquiries where reasonably possible. However, estimated delivery times are not guaranteed unless a specific guaranteed-delivery service has expressly been purchased.

15. Lost or missing shipments

If your tracking information has not updated for an unusual period, or you believe your parcel may be lost, please contact admin@thepowedeedit.com. We may need to open an investigation with the relevant courier, and customers must allow the courier sufficient time to complete its investigation.

If the courier officially confirms that the parcel has been lost, The Powede Edit will provide an appropriate resolution in accordance with our policy and applicable consumer law.

16. Orders marked as delivered

If your tracking information shows that your order has been delivered but you cannot locate it, please first:

1. Check around your delivery location
2. Check with members of your household
3. Check with reception, security, concierge or building management where applicable
4. Check with neighbours where appropriate
5. Review any delivery photograph or proof of delivery
6. Contact the courier

You should also notify admin@thepowedeedit.com within 1 business day of the recorded delivery date. Where necessary, we will request an investigation from the courier. A refund or replacement cannot be guaranteed until the delivery investigation has been completed.

17. Package arrives damaged

If your parcel arrives visibly damaged, please photograph the external packaging before opening it. If the product inside has also been damaged, contact us within 48 hours of delivery. Please provide:

• Your order number
• Photographs of the external packaging
• Photographs of the shipping label
• Clear photographs of the damaged item
• A brief description of the issue

Please retain all original packaging until the matter has been resolved.

18. Pre-order items

Products marked PRE-ORDER are not immediately available for dispatch. The estimated dispatch date or timeframe will be stated on the relevant product page. Pre-order dates are estimates and may occasionally change due to production or logistics circumstances.

Every order at The Powede Edit is a single piece, so an order is never part-dispatched: a pre-ordered piece is dispatched once it is ready, and nothing else is waiting on it. Please review the individual product page carefully before purchasing a pre-order item.

19. Cancelling or amending an order

We begin processing orders as quickly as possible. If you need to cancel or amend your order, please contact us immediately at admin@thepowedeedit.com.

We cannot guarantee that an order can be changed or cancelled once processing has begun. Orders that have already been dispatched cannot be cancelled and must instead follow the applicable return procedure in the Refunds, Returns & Exchanges Policy.

20. Sales, launches and public holidays

During major sales, collection launches, promotional periods and Nigerian public holidays, processing and delivery may take longer than usual. Any significant expected delays will be communicated where reasonably possible.

21. Contact us

The Powede Edit Customer Care
admin@thepowedeedit.com