By purchasing from The Powede Edit, you acknowledge that you have reviewed this Refunds, Returns & Exchanges Policy. All sales for preloved items in The Closet Edit and Luxe for Less are final. Once an order has been placed and confirmed from these options, it cannot be refunded.

Exchangeable and refundable items

Items bought in The Collab are all brand new. These items are eligible for refunds provided the following conditions are met:

• The tag of the item is intact, and it is unworn, unwashed and in the pristine condition it was delivered in.
• Return fees are to be paid for by the customer, provided The Powede Edit is not liable for the reason of return.

Non-exchangeable items

• Custom made items like asoebi cannot be exchanged.
• Sale, Closet Edit and Luxe for Less items cannot be exchanged.

Your rights under Nigerian law

Nothing in this policy removes or limits your rights under the Federal Competition and Consumer Protection Act 2018, or under the consumer law of your own country where that law applies to your order. A piece that is unsafe, defective, or not as described on its listing can be returned whichever section of the shop it came from, final sale or not. “Final sale” covers change of mind, fit and preference. It does not cover our mistakes.

For a broader understanding, please read this detailed policy carefully before making your purchase.

1. Return window

Eligible items may be returned within 14 days of delivery.

The return period begins on the date the courier records your order as successfully delivered. You must submit your return request within this 14-day period. Return requests submitted after the return window may not be accepted.

Once your return has been authorised, the item must be dispatched back to The Powede Edit within 5 business days of receiving your return instructions. Creating a return request does not indefinitely extend your return period.

2. Return conditions

To qualify for a return, merchandise must be returned in its original, unworn and resalable condition. Returned items must be:

• Unworn
• Unwashed
• Unused
• Unaltered
• Undamaged
• Free from makeup
• Free from fake tan
• Free from deodorant marks
• Free from body oils
• Free from stains
• Free from perfume, smoke or other scents
• Free from pet hair
• With all original Powede Edit tags attached
• With any hygiene or security seals intact where applicable
• Returned with original packaging where applicable

You may try an item on for fit, provided it remains in its original condition. Please take particular care when trying on light-coloured garments.

3. Return inspections

Every brand new returned item received by The Powede Edit undergoes a quality-control inspection. Receiving a returned parcel does not automatically mean that the return has been approved.

The Powede Edit reserves the right, subject to applicable consumer law, to refuse a return that does not meet the conditions of this policy. Items showing evidence of:

• Wear
• Washing
• Alterations
• Stains
• Makeup
• Deodorant
• Body odour
• Perfume
• Damage caused after delivery
• Removed tags
• Other conditions that prevent the item from being resold

may be rejected. If a return is rejected, the customer may be responsible for the cost of having the item shipped back to them.

4. How to request a return

To request a return, contact admin@thepowedeedit.com within 14 days of receiving your order. Please include:

• Your full name
• Order number
• Item(s) being returned
• Reason for return
• Photographs where the item is faulty, damaged or incorrect

Please do not send a return without first receiving return authorisation from The Powede Edit. Once approved, you will receive the applicable return instructions and return address. The Powede Edit is not responsible for items sent to an incorrect or unauthorised return address.

5. Domestic returns, within Nigeria

Customers returning eligible merchandise (brand new items in The Collab) from within Nigeria are responsible for arranging and paying for return delivery, unless the item received is confirmed by The Powede Edit to be faulty, damaged on arrival or incorrectly supplied.

We strongly recommend using a reliable, trackable delivery service. Your return remains your responsibility until it has been successfully delivered to The Powede Edit. Please retain your proof of postage or delivery until your return has been fully processed.

6. Returns from outside Nigeria

International customers are responsible for arranging and paying for return shipping to our designated return location in Nigeria, unless the product received is confirmed to be faulty or incorrectly supplied. The Powede Edit does not currently provide free international returns.

We strongly recommend using a tracked and insured international shipping service. The returned parcel remains the customer's responsibility until it has been successfully delivered to The Powede Edit. The Powede Edit cannot accept responsibility for parcels that are:

• Lost in transit
• Damaged during return shipping
• Sent to an incorrect address
• Seized or delayed because of incorrectly completed customs documentation

Please retain your tracking number and proof of postage until your return has been processed.

7. International return customs declaration

When returning merchandise internationally, customers should identify the shipment as “RETURNED GOODS” or “CUSTOMER RETURN” on the applicable customs documentation where legally appropriate. Please do not declare a customer return as a new commercial sale.

Customers are responsible for accurately completing all customs documentation. If The Powede Edit incurs customs duties, import taxes, brokerage fees or other charges because a return has been incorrectly declared, those charges may, where legally permitted, be deducted from the customer's refund.

8. Return shipping costs

Unless your item has been confirmed by The Powede Edit as faulty, damaged on arrival or incorrectly supplied, return shipping costs are the responsibility of the customer. Return shipping costs are non-refundable.

If The Powede Edit provides a prepaid return label for your convenience, the cost of that return label may be deducted from your refund unless we have expressly confirmed otherwise.

9. Original shipping fees

Original shipping charges are non-refundable except where required by applicable law, or where the entire order is being returned because of an error by The Powede Edit. If only part of an order is returned, the original shipping charge will not be refunded. Express or upgraded shipping charges are also non-refundable unless required by applicable law.

10. Customs duties and taxes

Customs duties, import taxes, VAT, tariffs, brokerage charges and other fees paid to governments, customs authorities or couriers are separate from the purchase price paid to The Powede Edit. The Powede Edit does not generally refund these charges.

International customers seeking reimbursement of import duties following a return should contact their local customs authority directly to determine whether reimbursement is available.

11. Refunds

Once your return has been delivered to The Powede Edit, please allow approximately 3–7 business days for inspection and processing. You will receive an email once your return has been approved, or if there is an issue with your return.

Approved refunds will be issued to the original payment method used to place the order. Please note that after The Powede Edit issues a refund, your bank, card issuer or payment provider may require additional time to credit the funds to your account. These processing times are controlled by the payment provider and are outside The Powede Edit's control.

12. Promotional discounts

If a promotional code or discount was applied to your original order, any refund will reflect the amount actually paid for the returned item, rather than its original full retail price. Any promotional discount allocated across multiple products may be proportionally reflected in the refund calculation.

13. Exchanges

Eligible items, meaning items in The Collab, may be exchanged for another size, subject to availability. Exchange requests must be submitted within the same 14-day return period.

Customers are responsible for return shipping costs unless the original product was faulty or incorrectly supplied. For international exchanges, customers may also be responsible for the cost of shipping the replacement item.

Because inventory can change while your return is in transit, The Powede Edit cannot guarantee that your requested replacement size will remain available. If the requested item is unavailable, you may be offered an alternative resolution in accordance with our policy.

14. Sale items

Items specifically marked FINAL SALE cannot be returned or exchanged for change-of-mind, sizing or preference reasons. The final sale designation is displayed on the relevant product page and at checkout.

Items purchased during a promotion or at a reduced price but not marked final sale will follow the return terms stated for that promotion or product. Your rights relating to genuinely faulty or incorrectly supplied products are not affected by a final sale designation where applicable law provides otherwise.

15. Non-returnable items

For hygiene, customisation or product-integrity reasons, the following products may not be returned unless faulty:

• Items sold in The Closet Edit
• Items sold in Luxe for Less
• Underwear
• Hosiery
• Bodysuits where the hygiene seal has been removed
• Swimwear where the hygiene liner has been removed
• Earrings or pierced jewellery
• Custom-made products
• Personalised products
• Products altered at the customer's request
• Gift cards
• Items specifically marked final sale

Additional products may be identified as non-returnable on the relevant product page before purchase.

16. Faulty, damaged or incorrect items

Every Powede Edit order undergoes quality control before dispatch. However, if you believe you have received a faulty, damaged or incorrect brand new item, please contact us at admin@thepowedeedit.com within 48 hours of delivery. Please provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs showing the fault or damage
• A photograph of the packaging where relevant
• A photograph of the shipping label where relevant

Please do not wear, wash, alter or attempt to repair the item while your claim is being reviewed. Once the issue has been verified, The Powede Edit will provide the appropriate resolution, which may include replacement, repair, refund or another remedy as required under applicable law.

Where The Powede Edit confirms that an incorrect or faulty item must be returned, reasonable authorised return shipping costs will be handled or reimbursed by The Powede Edit as appropriate.

A preloved piece that arrives materially different from the condition grade, measurements or notes published on its listing is treated as incorrectly supplied under this section, not as a change of mind. Honest wear that is described on the listing is not a fault.

17. Wrong size or change of mind

Ordering an incorrect size, deciding that the fit is unsuitable, or changing your mind does not constitute a product fault. Customers are encouraged to review the size guide and individual product descriptions carefully before purchasing.

Eligible size-related or change-of-mind returns remain subject to our standard return conditions and applicable return shipping costs.

18. Altered items

The Powede Edit cannot accept returns for garments that have been altered, tailored or modified after delivery. This includes, but is not limited to:

• Hemming
• Taking garments in
• Letting garments out
• Shortening
• Lengthening
• Removing design elements
• Other alterations

Please confirm that you are satisfied with the product before making alterations.

19. Rejected returns

If an item returned to The Powede Edit fails our return inspection, we will contact you. The item may be returned to the customer, and the customer may be required to pay the applicable shipping charge. A refund will not be issued for an item that does not satisfy the return requirements, except where required by applicable consumer law.

20. Return packaging

Please package returns securely to prevent damage while in transit. Where possible, use the original Powede Edit packaging. Customers should remove or cover previous shipping labels before sending a return. The Powede Edit is not responsible for damage caused by inadequate return packaging.

21. Multiple orders

Please do not combine products from multiple orders into one return parcel unless The Powede Edit has expressly authorised you to do so. Each return should clearly identify the applicable order number. This helps us ensure that returns are correctly identified and processed.

22. Return responsibility

Returned merchandise remains the customer's responsibility until it has been successfully delivered to The Powede Edit. We strongly recommend retaining:

• Your shipping receipt
• Tracking number
• Proof of delivery

Please retain these records until your return has been inspected and your refund or exchange has been completed.

23. Contact us

The Powede Edit Customer Care
admin@thepowedeedit.com

Please include your order number in all correspondence. Delivery timings and failed deliveries are covered separately in the Shipping & Delivery Policy.